Water filter and office water cooler rental companies earn their income from the initial sale of equipment and the supply of regular filter cartridge replacement and servicing.
Office water cooler rentals provides the business with a regular rental income while the supply and replacement of filter cartridges provides a higher return and maintains quality for customers.
Professional water filter and water cooler companies maintain a database of customers which includes the type of system installed as well as the replacement filter cartridges and when they should be replaced. Residential customers can replace water filter cartridge themselves or with the help of a handy man or local plumber while office water coolers can be maintained by the water cooler company for a commercially viable fee.
Mail merging between a Microsoft Excel database and Microsoft Word form letter enables the water filter company to send timely reminders and order forms to customers when their filter cartridges are due to be replaced.